columbus ohio promotional products, wholesale products, wholesale apparel, screen printing, embroidery, custom shirts, columbus ohio


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Contact Us

Please use the applicable form below to get in touch with us.

If you would like to do a return, please read our general return instructions first.

We are also available via e-mail and phone, Monday through Friday from 9AM-5PM ET.

General Returns Information

Customers may return new, unworn, and un-laundered items within 30 days of delivery for a refund. Undergarments are non-returnable. Items bought during the holiday period will have an extended return period; the holiday period starts on the 1st of November and ends on the 31st of December. Items purchased during this period are eligible for a full refund if received by January 15th. Customers are responsible for return shipping, except if we have made a mistake on the order (we’re not perfect, but we try!).

How Do I Return an Item?

  • Please fill out our return form to receive a follow up email with your Return Authorization and Instructions.
  • Your return must be shipped within 7 days of this approval or your return credit will NOT be granted.
  • The item must not be worn, other than trying it on, and not washed. Undergarments are not returnable.
  • Refunds are usually issued within 2 business days of our receipt of the item(s).
  • Once your return is authorized, please include the RA number you are provided with, as well as your order number with your return.
  • You may use any shipping carrier of your choice to return your order.
  • If your return is due to our error, damage, defects, or is materially different, please let us know.
  • Ship your return to:
    3rd Street Brands
    Attn: Returns
    2800 Corporate Exchange Drive
    Ste. 075
    Columbus, OH 43231
  • Please make note of the tracking number on your returned package to ensure successful delivery.

    NOTE: If we have not received your return, and you do not have a tracking number to provide to us to locate your package, we will be unable to authorize a refund.

Shipping Information

Orders are processed as quickly as possible, typically within 24 hours of purchase. For this reason, cancellation requests and/or edits to the order cannot always be honored. This includes orders marked as “Unfulfilled”.

Shipping and delivery estimates are reflected below. We do not promise or guarantee delivery of an order at any point before the last day of that delivery estimate.

Once an order has been placed, the shipping service level can not be changed.

Please be sure to double-check the shipping address before completing an order. Please contact us right away if you notice any errors.

Tracking numbers are provided in your shipping confirmation email as well as in your order details. Tracking information may not reflect updates for up to 48 hours after an order has shipped.