Please use the applicable form below to get in touch with us.
If you would like to do a return, please read our general return instructions first.
We are also available via e-mail and phone, Monday through Friday from 9AM-5PM ET.
Customers may return new, unworn, and un-laundered items within 30 days of delivery for a refund. Undergarments are non-returnable. Items bought during the holiday period will have an extended return period; the holiday period starts on the 1st of November and ends on the 31st of December. Items purchased during this period are eligible for a full refund if received by January 15th. Customers are responsible for return shipping, except if we have made a mistake on the order (we’re not perfect, but we try!).
Orders are processed as quickly as possible, typically within 24 hours of purchase. For this reason, cancellation requests and/or edits to the order cannot always be honored. This includes orders marked as “Unfulfilled”.
Shipping and delivery estimates are reflected below. We do not promise or guarantee delivery of an order at any point before the last day of that delivery estimate.
Once an order has been placed, the shipping service level can not be changed.
Please be sure to double-check the shipping address before completing an order. Please contact us right away if you notice any errors.
Tracking numbers are provided in your shipping confirmation email as well as in your order details. Tracking information may not reflect updates for up to 48 hours after an order has shipped.